Join Our Team! 

MAJOR RESPONSIBILITIES 

• Answer incoming calls to Coral Valley business line.

• Conduct impromptu phone screens for  prospective clients, providing relevant information regarding services sought.

• Return missed calls/voicemails associated with client inquiries at earliest convenience. 

• Respond to online incoming client inquiries via Coral Valley’s administrative email account. 

• Utilize Simple Practice, our secure client portal, to:

  • Schedule clients with Coral Valley providers for individual therapy, couples therapy, family therapy, and psychological evaluations.  

  • Track prospective clients utilizing the waiting list, and follow up with clients as clinicians become available.

  • At the time of scheduling, collect the client's payment information as well as insurance  information, if relevant.  

  • Share appropriate virtual intake paperwork with new clients via Simple Practice, our secure client portal. 

  • Communicate with Coral Valley providers and the practice owner via Simple Practice secure message regarding new clients, client cancellations, schedule change requests, etc. 

  • Support with billing needs by manually adding Stripe credit card processing fees to therapy sessions on a daily basis, calling clients regarding denied card payments, updating client credit card information, etc.

  • Verify insurance details for clients who elect to use collaborating insurance providers to cover their services.

• Create a welcoming environment for clients in the office and offer refreshments upon arrival (i.e., coffee, water, and tea). 

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Given the nature of this position and access to Protected Health Information (PHI), the  Bilingual Administrative Assistant will be required to sign a Business Associate Agreement  (BAA) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

 

OTHER POSSIBLE RESPONSIBILITIES 

• Clinical/client-facing opportunities may involve scoring self-report and other assessment measures (once trained), conducting in-depth phone screens for prospective psychotherapy group  participants, and other tasks that may be attractive to and appropriate for aspiring clinicians.

• Post content provided by the practice owner to Coral Valley’s LinkedIn and Instagram pages. 

• Promote Coral Valley services through the creation and distribution of fliers, social media posts, etc.

• Edit content for the Coral Valley Respite, our bilingual monthly newsletter. 

 

EXPERIENCE AND EDUCATION 

• Bachelor’s Degree, preferably in a clinical/counseling psychology or social work-related field

• Must be bilingual (English and Spanish) and professionally competent in both languages, with 2+ years of experience providing bilingual services  

 

LOCATION 

This position would involve on-site work, but may involve virtual hours, as well.

 

Our physical office is located in N/E Ahwatukee (Warner & I-10), right at the Phoenix/Tempe/Chandler border (Warner and I-10). 

 

COMPENSATION 

This is an hourly position. The Bilingual Administrative Assistant will be paid a competitive rate that is commensurate with experience. 

 

CONTACT 

If interested, please complete the Introductory Questionnaire available below. We will reach out to you to schedule an informational phone screen and to schedule a subsequent in- person interview. We look forward to learning more about you!